Returns & Exchanges
Due to the nature of alcohol sales, Sip Tequila cannot accept returns of opened or consumed spirits, but we are committed to ensuring your order arrives in perfect condition. If your shipment is damaged or incorrect, please contact us within 14 days of delivery for a full replacement or refund.
Contact Support
Email our customer service team with your order number and clear photos of the damaged or incorrect items to initiate a claim.
Receive Approval
Our team will review your request and provide a return authorization and a prepaid shipping label if the item needs to be returned.
Repackage Items
Carefully place the original, unopened bottles back into their specialized shipping containers to ensure safe transit back to our facility.
Refund Processing
Once the return is received and inspected, we will issue a credit to your original payment method or ship out your replacement bottles immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing